Shipping Policy
1. Shipping Rates
Our shipping rates are calculated based on several factors, including the weight of your order and your shipping address. We offer competitive rates and strive to provide affordable shipping options to our customers. During the checkout process, you will be able to view the shipping costs associated with your order before finalizing your purchase.
2. Order Processing Time
Once you place an order on our website, our team works diligently to process and fulfill it as quickly as possible. Typically, orders are processed within 1-3 business days after payment is received. However, during peak seasons or sales events, processing times may be slightly longer. Rest assured, we are committed to getting your order ready for shipment in a timely manner.
3. Shipping Times
Shipping times vary depending on your location and the shipping method you select at checkout. We partner with reliable shipping carriers to ensure prompt and efficient delivery of your order. Estimated delivery times will be provided during the checkout process based on your shipping address and selected shipping method.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the status and location of your package during transit. You can track your order directly on our website or through the website of the shipping carrier. If you have any questions or concerns about the status of your order, our customer support team is here to assist you.
5. Order Status
At FB Flyboy, we understand the importance of keeping our customers informed about the status of their orders. You can easily check the status of your order by logging into your account on our website. Once logged in, you will be able to view the current status of your order, including whether it has been processed, shipped, or delivered. Additionally, you will receive email notifications at each stage of the order fulfillment process to keep you updated on the progress of your shipment.
6. Shipping Restrictions
While we strive to offer shipping services for a wide range of products, there may be certain items that are subject to shipping restrictions or limitations. These restrictions may be imposed by our shipping carriers or by local regulations governing the transportation of certain goods. In some cases, items such as hazardous materials, perishable goods, or oversized items may not be eligible for shipment. We reserve the right to refuse shipping or cancel orders for items that cannot be safely or legally transported.
7. Shipping Address
It is essential to provide accurate and complete shipping information when placing your order to ensure prompt and accurate delivery. We rely on the shipping address provided by you during checkout to deliver your order to the correct location. Please double-check the accuracy of your shipping address before finalizing your purchase to avoid delays or delivery issues. We are not responsible for orders that are shipped to incorrect or incomplete addresses provided by the customer. If you need to update or correct your shipping address after placing your order, please contact our customer support team as soon as possible to make the necessary changes.
8. Lost or Damaged Shipments
While we take every precaution to ensure that your order arrives safely and intact, occasionally, packages may be lost or damaged during transit. If you believe that your order has been lost or damaged, please contact our customer support team immediately for assistance. We will work with our shipping carriers to investigate the issue and resolve it as quickly as possible. Depending on the circumstances, we may offer a replacement, refund, or alternative resolution to address the situation to your satisfaction.
9. Returns
Please refer to our Returns Policy for detailed information on our return process, including eligibility criteria, return instructions, and applicable terms and conditions. We want you to be completely satisfied with your purchase from FB Flyboy, and we are committed to providing a hassle-free return experience if you are not satisfied with your order for any reason. Our customer support team is available to assist you with any questions or concerns you may have regarding returns or exchanges.
10. Contact Us
If you have any questions, comments, or concerns about our Shipping Policy or any other aspect of your shopping experience at FB Flyboy, please do not hesitate to contact us. Our dedicated customer support team is here to assist you and provide the information and assistance you need. You can reach us by email at support@fbflyboy.com, and we will respond to your inquiry as soon as possible. Your satisfaction is our top priority, and we are committed to providing exceptional customer service to ensure that you have a positive shopping experience with us.
11. Changes to Shipping Policy
We reserve the right to update, modify, or revise our Shipping Policy at any time without prior notice. Any changes to our Shipping Policy will be effective immediately upon posting on this page. We encourage you to review our Shipping Policy regularly to stay informed about any updates or changes that may affect your shipping experience. By continuing to use our website and place orders with us after any modifications to our Shipping Policy, you acknowledge and accept the revised terms and conditions outlined herein.
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